Cancel/Change Order
Last updated: August 2026
At Serperman, we understand that customers may occasionally need to update or cancel an order after checkout. This policy explains when a cancellation or order change may be possible, how to contact us, and what happens when an order has already entered the fulfillment or shipping process.
1. Our Order Change Policy
Because orders are prepared for shipment shortly after they are received, cancellation and modification requests should be submitted as soon as possible. We will make reasonable efforts to accommodate requests received before an order has entered a stage where changes are no longer practical.
A request to cancel or change an order is not automatically guaranteed. The ability to make a change depends on the current processing status of the order.
Monday–Friday
Mon–Sat
2. Cancellation Timeframe
Customers should contact Serperman as quickly as possible if they wish to cancel an order. We recommend submitting the request before the order has been processed for shipment.
| Order Status | Cancellation Request | What Happens Next |
|---|---|---|
| Order recently placed | Cancellation may be requested immediately. | We will review the request and attempt to stop fulfillment. |
| Order being processed | Cancellation may still be possible depending on fulfillment status. | Our team will check whether the order can be stopped before shipment. |
| Order shipped | Cancellation is generally no longer available. | Return options may be available under the Return & Refund Policy. |
| Order delivered | Cancellation is no longer applicable. | Eligible products may be handled through the applicable return process. |
Important: Sending a cancellation request does not by itself confirm that the order has been canceled. Customers should wait for confirmation from Serperman before considering the cancellation complete.
3. How to Request a Cancellation
To request an order cancellation, contact Serperman customer support as soon as possible using the email address provided below.
Email [email protected] as soon as you decide that you want to cancel your order.
Include your order number, name, email address, and a clear request to cancel the order.
Our team will review the current order status and confirm whether the cancellation can be completed.
4. Information to Include
Providing complete order information helps our support team locate the correct transaction and respond more efficiently.
- Order number.
- Name used when placing the order.
- Email address associated with the order.
- Specific cancellation or change request.
- Any relevant information that may help identify the order.
For security purposes, please do not send full payment card numbers, passwords, or other unnecessary sensitive credentials by email.
5. Changing an Order
If you need to modify an order rather than cancel it, contact Serperman as soon as possible. Depending on the order status, we may be able to assist with certain changes before fulfillment is completed.
Potential change requests may include:
- Changing the shipping address before shipment.
- Changing the selected product when the order has not been processed.
- Changing a size or other product selection when available.
- Adjusting product quantity before fulfillment.
- Correcting certain customer-provided order information.
Not every requested change can be accommodated. Product availability, order processing status, warehouse operations, and shipping status may affect whether a requested modification is possible.
6. Shipping Address Changes
Customers should carefully review their shipping address before completing checkout. If you discover an address error after placing an order, contact us immediately.
Address changes may be possible when the order has not yet been processed or shipped. Once an order has been transferred to a carrier, Serperman may no longer be able to modify the delivery address directly.
Address accuracy matters: Customers are responsible for providing a complete and accurate shipping address. An incorrect, incomplete, or outdated address may cause delivery delays or other shipping complications.
7. Product or Size Changes
If you selected the wrong product, size, style, or quantity, contact customer support promptly. We will review whether the requested change can be made before fulfillment.
If the requested product or size is unavailable, the original order may need to remain unchanged or be canceled if the order is still eligible for cancellation.
If an order has already shipped, product or size changes generally cannot be made through the order-change process. In such cases, eligible merchandise may be handled through the applicable return process.
8. Order Changes That Affect Price
Some requested changes may affect the total price of an order. If a requested modification changes the order value, Serperman may need to confirm the revised order total before proceeding.
If the requested change reduces the amount paid, any applicable refund will be processed according to the payment method and applicable refund procedures.
If the requested change increases the order total, the additional amount may need to be paid before the modified order can be fulfilled.
9. Refunds for Approved Cancellations
When Serperman confirms an eligible cancellation after payment has been received, the applicable refund will be issued to the original payment method whenever reasonably possible.
| Refund Detail | Policy |
|---|---|
| Cancellation Refund | Issued when an eligible cancellation is successfully confirmed. |
| Refund Processing Time | Up to 12 days after the cancellation/refund is approved. |
| Refund Fee | No fee. |
| Restocking Fee | No fee. |
| Refund Method | Generally returned to the original payment method. |
Once Serperman processes a refund, the time required for the funds to appear in the customer's account may vary depending on the payment provider or financial institution.
10. Orders That Have Already Shipped
Once an order has been shipped and transferred to a delivery carrier, cancellation or modification is generally no longer available through the order-change process.
Serperman uses delivery services including USPS, UPS, and FedEx. Once a package enters the carrier network, shipping operations and delivery procedures are controlled largely by the applicable carrier.
If you no longer want an item after shipment, please refer to the Serperman Return & Refund Policy to determine whether the merchandise qualifies for a return.
11. Order Processing Schedule
Serperman generally handles orders within 1 business day. Our regular order cut-off time is 5:00 PM EST, Monday through Friday.
| Schedule Item | Details |
|---|---|
| Order Handling | 1 business day |
| Weekday Cut-Off | 5:00 PM EST, Monday–Friday |
| Estimated Transit | 2–6 business days |
| Delivery Services | USPS / UPS / FedEx |
| Shipping Rate | $6.99 flat rate |
Because orders may move into fulfillment quickly, submitting a change request before the cut-off time does not guarantee that the order can still be modified. The actual status of the order will determine whether the request can be completed.
12. Requests Outside Business Hours
Customer support is available from 8:00 AM to 7:00 PM EST, Monday through Saturday.
Requests received outside support hours will be reviewed during the next available support period. Because fulfillment may continue according to the normal order-processing schedule, customers should submit urgent cancellation or change requests as early as possible.
13. Duplicate Orders
If you accidentally place the same order more than once, contact Serperman immediately with the relevant order numbers. We will review the orders and attempt to cancel any duplicate order that has not yet entered a non-cancellable stage.
If a duplicate order has already shipped, the cancellation process may no longer be available and the applicable return procedure may need to be followed instead.
14. Failed or Incomplete Order Changes
If a requested modification cannot be completed, Serperman will communicate the available options when reasonably possible. Depending on the circumstances, the original order may continue to fulfillment.
Customers should not assume that an order has been changed solely because a request was submitted. The original order remains active unless Serperman confirms that the requested change or cancellation has been completed.
15. Customer Responsibility
Customers are responsible for reviewing order information carefully before completing checkout. This includes product selection, quantity, size, shipping address, contact information, and other details shown during checkout.
Prompt communication gives Serperman the best opportunity to accommodate a cancellation or modification request before fulfillment progresses.
16. Contact Serperman
For the fastest review of an order cancellation or change request, contact our support team as soon as possible.
Order Support
17. Policy Updates
Serperman may update this Cancel / Change Order Policy when necessary to reflect changes in our order-processing procedures, website services, fulfillment operations, or applicable requirements.
The latest version will be made available on the website. Customers are encouraged to review the policy when they need to submit an order cancellation or modification request.