Privacy Policy

1. Our Approach to Privacy

Serperman is committed to handling customer information responsibly. Information is collected and used primarily to operate our online store, process purchases, provide customer support, fulfill orders, communicate with customers, and improve the shopping experience.

We aim to collect information that is reasonably necessary for these purposes rather than requesting information that has no meaningful connection to the services we provide.

2. Information We May Collect

Depending on how you interact with Serperman, we may collect information that you voluntarily provide, information generated during a transaction, and certain technical information associated with website use.

3. Information You Provide Directly

You may provide personal information when you perform activities such as creating an account, placing an order, entering shipping information, contacting customer support, requesting a return, or submitting other information through the website.

Examples of information you may voluntarily provide include:

• Your name and contact information.
• Email address.
• Shipping and billing information.
• Order and transaction details.
• Information submitted when requesting customer support.
• Information supplied in connection with returns or refunds.
• Other information you choose to provide through the website.

4. Payment Information

When you purchase products from Serperman, payment information may be required to complete the transaction. Payment processing may be performed through third-party payment providers rather than being directly handled or stored by Serperman in full.

Depending on the payment method and checkout configuration, payment providers may collect and process information such as payment card details, billing information, transaction identifiers, and fraud prevention information.

Third-party payment providers may maintain their own privacy policies and security procedures. Customers should review the applicable provider's privacy information when using a third-party payment service.

5. How We Use Information

Serperman may use collected information for purposes reasonably related to operating our business and providing services to customers.

This may include:

• Processing and fulfilling orders.
• Confirming purchases and providing order-related communications.
• Arranging shipment and delivery.
• Providing tracking and delivery assistance.
• Processing returns, refunds, and other customer requests.
• Responding to customer service inquiries.
• Maintaining and improving website functionality.
• Detecting and preventing fraudulent or unauthorized activity.
• Maintaining business, accounting, and transaction records.
• Complying with applicable legal obligations.
• Protecting the rights, property, security, and operations of Serperman and others.

6. Website & Technical Information

When you visit our website, certain technical information may be automatically collected by the website infrastructure, hosting providers, analytics tools, security systems, or other technologies.

This information may include browser type, operating system, device characteristics, IP address, pages viewed, referring pages, approximate location information, interaction data, and other technical information associated with website activity.

Technical information may be used to help maintain website security, identify technical problems, understand general website usage, improve functionality, and support the performance of our online store.

7. Cookies & Similar Technologies

Serperman and certain service providers may use cookies, pixels, local storage, and similar technologies to support website functionality and understand how visitors interact with the website.

Cookies may help remember preferences, maintain shopping functionality, support secure sessions, measure website performance, and provide information about general website usage.

Depending on your browser and applicable website controls, you may be able to manage or restrict certain cookies. Disabling some technologies may affect the functionality of portions of the website.

8. Order & Shipping Information

When you place an order, Serperman uses relevant order and delivery information to fulfill the transaction. This may include your name, shipping address, email address, order contents, and information needed to coordinate shipment.

Shipping information may be shared with appropriate delivery service providers, including USPS, UPS, and FedEx, when necessary to transport and deliver your order.

Delivery providers may process information according to their own privacy practices and applicable legal requirements.

9. When We Share Information

Serperman does not need to share customer information indiscriminately. Information may be disclosed when reasonably necessary to operate the store, complete a transaction, provide requested services, comply with legal obligations, or protect legitimate business and security interests.

Examples may include sharing information with:

• Payment processors that facilitate customer transactions.
• Shipping and delivery providers that transport customer orders.
• Website hosting, technology, security, and infrastructure providers.
• Customer service or operational service providers working on our behalf.
• Professional advisers where reasonably necessary.
• Government authorities or law enforcement when legally required.

Service providers receiving information for business purposes are expected to use it only as reasonably necessary to provide their services and in accordance with applicable obligations.

10. Legal & Security Disclosures

Serperman may disclose information when we reasonably believe disclosure is necessary to comply with applicable law, legal process, court order, governmental request, or other valid legal requirement.

Information may also be disclosed when reasonably necessary to investigate fraud, protect customers, enforce applicable terms and policies, prevent abuse, investigate security incidents, or protect the rights, property, and safety of Serperman and others.

11. Data Security

Serperman takes reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, misuse, alteration, disclosure, or destruction.

Security measures may include access controls, secure website technologies, service-provider safeguards, operational procedures, and monitoring intended to reduce security risks.

12. Data Retention

Serperman may retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain transaction and business records, resolve disputes, provide customer support, prevent fraud, enforce agreements, and comply with applicable legal or accounting requirements.

Retention periods may differ depending on the type of information, the reason it was collected, the nature of the transaction, and applicable legal obligations.

13. Customer Choices & Rights

Depending on where you live and the laws that apply to you, you may have certain rights regarding personal information. These may include rights to request access to, correction of, deletion of, or information about certain personal data held by a business.

You may also have rights concerning certain marketing communications or certain forms of data processing. The availability and scope of these rights depend on applicable law and the circumstances of the request.

If you would like to ask about your personal information or exercise a privacy-related right that may apply to you, contact [email protected].

14. Marketing Communications

If Serperman provides promotional communications and you choose to receive them, we may use your contact information to send relevant store communications.

Where applicable, you may unsubscribe from promotional emails by using the unsubscribe mechanism provided in the communication. Transactional messages, such as order confirmations, shipping updates, or important service communications, may continue to be sent when necessary to complete or manage an order.

15. Third-Party Websites & Services

The Serperman website may contain links, integrations, or services operated by third parties. Examples may include payment providers, shipping services, analytics providers, social platforms, or other external services.

Once you access a third-party website or service, that third party's privacy policy and terms may apply. Serperman does not control the privacy practices of independent third parties and recommends reviewing their policies before providing personal information.

16. Children's Privacy

Serperman offers clothing products intended for babies, toddlers, and children, including baby sets, toddler dresses, and kids' tops. These products are offered to customers and are not intended to require children to provide personal information directly to operate the store.

We do not knowingly seek to collect personal information directly from children for independent account creation or marketing purposes. Purchases and customer service interactions should be handled by a parent, guardian, or other authorized adult where appropriate.

If you believe that a child has provided personal information to Serperman without appropriate authorization, please contact us at [email protected] so we can review the situation.

17. Do Not Track Signals

Some web browsers and devices may provide settings or signals intended to communicate privacy preferences, including "Do Not Track" signals. Browser support and interpretation of these signals can vary.

Where applicable, Serperman will handle such signals according to applicable law and the technical capabilities of the services used on the website.

18. Information for U.S. Customers

Serperman operates from the United States. Customers located in the United States may have additional privacy rights under federal, state, or local laws depending on their place of residence and the nature of the information involved.

Where applicable law grants additional privacy rights, Serperman will process qualifying requests in accordance with the requirements of that law.

To make a privacy-related request, please contact our support team with enough information to identify the relevant customer relationship or transaction.

19. International Visitors

If you access Serperman from outside the United States, your information may be processed in the United States or other locations where Serperman or its service providers operate.

Privacy and data protection laws may differ between countries. By using the website, you acknowledge that information may be processed in accordance with the applicable practices described in this Privacy Policy, subject to any rights and protections provided by mandatory local law.

20. Account Information

If account functionality is available and you create an account, you are responsible for keeping your account credentials confidential and for notifying us if you believe your account has been accessed without authorization.

Serperman may use account information to authenticate customers, maintain account functionality, process orders, provide customer service, and protect account security.

21. Fraud Prevention & Security Monitoring

Information may be used to identify suspicious transactions, prevent fraudulent activity, protect customer accounts, and maintain the security of our online store.

Security systems may analyze technical and transaction-related information to identify unusual activity. Where appropriate, potentially fraudulent transactions may be delayed, reviewed, restricted, or canceled to protect customers and the business.

22. Business Transfers

If Serperman is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, information associated with the business may be transferred as part of that transaction, subject to applicable legal requirements.

Any successor or acquiring entity may become responsible for information previously handled by Serperman, subject to applicable privacy obligations.

23. Changes to This Privacy Policy

Serperman may update this Privacy Policy from time to time to reflect changes in our services, website technologies, business practices, privacy practices, or applicable legal requirements.

When the policy is updated, the revised version will be posted on the website with an updated effective date. We encourage customers to review this page periodically so they remain informed about how information is handled.

24. Contact Us About Privacy

If you have questions about this Privacy Policy, want to understand how your information is handled, or wish to submit a privacy-related request, please contact Serperman using the information below.

25. Privacy Summary