Shipping Policy

1. Shipping at a Glance

The following summary provides the key shipping information for orders placed through Serperman. Delivery estimates are based on normal business operations and begin after the order has completed our handling process.

2. Shipping Rates & Costs

Serperman currently offers a simple $6.99 flat-rate shipping charge. A flat-rate structure allows customers to understand the standard shipping cost without having to estimate shipping based on the number of items, package dimensions, or individual carrier calculations.

The shipping charge applies to standard orders according to the shipping information presented at checkout. Any applicable taxes or other charges that are legally required may be calculated separately based on the customer's order and delivery destination.

Shipping charges are shown before the customer completes payment. If a change to the shipping charge is ever required because of an unusual order circumstance, the applicable amount will be communicated clearly before fulfillment whenever reasonably possible.

3. Order Handling & Processing Time

Our standard handling time is 1 business day. Handling time covers the period required to review the order, confirm payment, prepare the merchandise, package the items, and arrange handoff to the delivery carrier.

Serperman processes standard orders Monday through Friday. Orders placed on weekends or applicable holidays enter the processing queue on the next available business day.

4. Estimated Delivery Timeline

Once an order has completed handling and is handed to the carrier, standard transit generally takes 2–6 business days. Therefore, the normal overall delivery window is approximately 3–7 business days when combining the standard 1-business- day handling period with the estimated 2–6-business-day transit period.

Delivery estimates are provided for planning purposes and are not a guaranteed delivery date. Actual delivery may vary depending on the destination, carrier operations, weather, seasonal volume, holidays, address verification, or other circumstances outside Serperman's direct control.

5. Delivery Services & Tracking

Serperman uses established U.S. delivery carriers to transport customer orders. Depending on the order and delivery requirements, packages may be delivered by USPS, UPS, or FedEx.

Once your order has shipped, tracking information may be provided through your shipment confirmation. Tracking allows you to follow the package's movement through the carrier network and monitor available delivery updates.

Tracking information may not show movement immediately after shipment confirmation. Carrier systems can require processing time before the first scan becomes visible. If your tracking number does not immediately display an update, please allow additional time for the carrier to register the shipment.

The carrier assigned to an order may vary. Serperman reserves the right to select USPS, UPS, or FedEx based on operational requirements while maintaining the shipping service and estimated delivery timeframe communicated to the customer.

6. Shipping Address

Customers are responsible for providing a complete and accurate delivery address at checkout. Please carefully review the recipient name, street address, apartment or unit number when applicable, city, state, ZIP code, and any other information required for successful delivery.

An incorrect or incomplete address can result in a delivery delay, unsuccessful delivery attempt, return to sender, or additional carrier handling. Serperman cannot guarantee that an address change can be made after an order has entered fulfillment or been transferred to a carrier.

If you notice an error in your shipping information, contact us as soon as possible at [email protected]. We will review the order status and determine whether a correction can still be made. Address changes are not guaranteed once an order has been shipped.

7. Delivery Attempts & Package Receipt

Carriers determine their own delivery routes, schedules, and delivery procedures. Serperman cannot select the exact delivery hour or guarantee that a carrier will deliver on a particular day within the estimated window.

Customers should monitor tracking information and, where appropriate, make arrangements for receiving packages. If a carrier reports an unsuccessful delivery attempt, customers should follow the carrier's instructions for redelivery, pickup, or other available options.

If the tracking status indicates that a package has been delivered but you cannot locate it, first check the delivery area around the property, mailbox, parcel area, or other secure locations where the carrier may have placed the package. You may also check with household members, building management, or nearby authorized recipients.

If the package remains missing after these checks, contact Serperman at [email protected] with your order information and tracking details so our support team can review the situation and assist with the appropriate next steps.

8. Delays & Unforeseen Circumstances

We work to keep fulfillment and delivery moving according to the timeframes stated in this policy. However, some events may affect a shipment after it has been handed to the carrier. Examples may include severe weather, transportation interruptions, carrier network issues, unusually high seasonal volume, natural disasters, public holidays, incorrect address information, or other circumstances beyond our reasonable control.

When a carrier experiences a service disruption, tracking information may provide the most current information regarding the package. Customers are encouraged to review tracking updates before contacting support regarding a shipment that is still moving through the carrier network.

If there has been no meaningful tracking movement for an extended period or the package appears to have encountered a delivery problem, please contact us. We will review the available order and shipment information and assist where possible.

9. Lost, Damaged, or Missing Packages

Serperman takes reasonable care when preparing orders for shipment. However, once a package is transferred to USPS, UPS, or FedEx, the carrier controls the physical transportation and delivery process.

If your package arrives visibly damaged, please retain the original packaging and contact our support team as soon as reasonably possible. Providing photographs of the package and merchandise, together with your order number, can help us evaluate the issue more efficiently.

For packages reported as lost or missing, please provide your order number, delivery address, and tracking information when contacting us. We may need to review the carrier's tracking record and delivery status before determining the appropriate resolution.

A carrier scan marked as delivered does not automatically mean that the package has been physically located by the customer. Please complete the standard delivery-location checks described above before reporting a delivered package as missing.

10. Shipping for Children's Products

Serperman specializes in products designed for babies and children, including baby sets, toddler dresses, and kids' tops. We understand that customers may purchase these products for everyday wear, family occasions, gifts, or seasonal needs. For this reason, we provide delivery estimates before checkout and tracking information after shipment whenever tracking is available.

Customers who need an item for a specific occasion should consider the full estimated delivery period rather than relying on the earliest possible arrival date. Because carrier transit is affected by factors outside our control, we recommend placing time-sensitive orders with sufficient advance time.

The shipping timeframe does not change based on whether an order contains a baby set, toddler dress, or kids' top unless a product-specific shipping notice states otherwise. If a product listing contains a special fulfillment timeframe, that information should be reviewed before completing the purchase.

11. Orders Placed on Weekends & Holidays

Our standard order handling schedule is Monday through Friday. Orders placed on Saturday, Sunday, or an applicable U.S. holiday are not counted as being processed on that calendar day.

Such orders will be handled beginning on the next applicable business day. This means that an order placed during a weekend may have a delivery estimate that begins with the following Monday or the next business day, depending on the applicable holiday schedule.

Carrier operating schedules may also differ during national holidays and periods of high shipping volume. These carrier schedules can affect the final delivery date even after Serperman has dispatched the order.

12. International & Destination Restrictions

Shipping availability is determined by the destinations and services presented at checkout. If a destination or shipping method is not available during checkout, the order may not be eligible for shipment to that location.

For destinations where additional customs duties, import taxes, brokerage charges, or other governmental fees may apply, those charges are generally determined by the destination country's authorities or the applicable carrier. Customers are responsible for understanding any charges that may legally apply to their shipment when applicable.

Customs processing, when applicable, can extend the delivery timeframe. Serperman does not control customs clearance decisions, inspections, or processing times imposed by governmental authorities.

13. Order Changes Before Shipment

If you need to update an order or correct shipping information, contact us as quickly as possible at [email protected]. We will review whether the order has already entered fulfillment or been transferred to the carrier.

Requests received before shipment may be easier to accommodate, but an order change cannot be guaranteed. Once an order has been packed, dispatched, or received by a carrier, changes to the delivery address, shipping method, or other order details may no longer be possible.

14. Estimated Delivery Summary

These timeframes are estimates based on standard operating conditions. They should be used as a planning guide rather than as a guaranteed delivery commitment.

15. Contact Serperman

If you have questions about shipping charges, processing time, tracking, delivery status, address corrections, or a shipment that appears delayed, our support team is available to assist you.