Return And Refund Policy
Last updated: August 2026
At Serperman, we want you to feel confident when purchasing baby sets, toddler dresses, and kids' tops from our store. If an item does not work for you, our return and refund process is designed to be straightforward and easy to understand. This policy explains the return period, eligibility requirements, return process, refund timing, applicable fees, and the steps to take if you need assistance with an order.
1. Return & Refund at a Glance
The following summary provides the main terms of Serperman's return and refund policy. Please review the complete policy below for additional information about eligibility and the return process.
| Policy Item | Serperman Terms | Details |
|---|---|---|
| Return Period | 60 days | Eligible items may be returned within 60 days of the applicable delivery date. |
| Refund | Available for eligible returns | Refunds are issued after the returned item has been reviewed and approved. |
| Refund Processing Time | Up to 12 days | Allow up to 12 days for the refund process after the returned item is received and reviewed. |
| Return Fees | No fees | Serperman does not charge a return processing or restocking fee. |
2. 60-Day Return Period
Serperman accepts eligible returns requested within 60 days of the applicable delivery date. This extended return period gives customers reasonable time to receive their order, inspect the merchandise, determine whether it meets their expectations, and contact us if a return is necessary.
To help us process a return efficiently, customers should contact our support team before sending merchandise back. Please do not send a return to the business address listed on this page unless our support team has specifically instructed you to do so. Return instructions may depend on the order and the reason for the return.
Important: The 60-day return period is measured from the applicable delivery date. Return requests submitted after the applicable period may not qualify for a refund.
3. Return Eligibility
To qualify for a return, merchandise should be returned in a condition that allows Serperman to reasonably verify that it has not been unnecessarily used, damaged, altered, or washed after delivery.
Because our collection includes products intended for babies and children, customers should take particular care when trying on or inspecting garments. Items should remain in appropriate condition for resale whenever possible.
Generally, returned merchandise should meet the following conditions:
- The return request is made within the 60-day return period.
- The item corresponds to the original Serperman order.
- The merchandise is in an acceptable condition for return.
- The item has not been unnecessarily washed, altered, or damaged after receipt.
- Any original tags or packaging that remain with the product should be included when reasonably possible.
- The customer has followed the return instructions provided by Serperman support.
If an item arrives damaged, defective, incorrect, or materially different from what was ordered, please contact us promptly. These situations may require a different review process from a standard change-of-mind return.
4. Items That May Not Qualify
A return may be declined when merchandise has been damaged or altered after delivery in a way that prevents reasonable resale or inspection. Examples may include significant stains, strong odors, excessive wear, unauthorized alterations, or damage caused after the customer received the product.
Products that are returned outside the stated 60-day period may also be ineligible for a refund unless Serperman determines otherwise based on the circumstances.
If you are uncertain whether a particular item qualifies, contact our support team before shipping it back. We can review the order details and explain the appropriate next step.
5. How to Start a Return
Starting a return is simple. Please contact Serperman at [email protected] and include enough information for our team to identify your order.
Email our support team and tell us that you would like to request a return.
Include your order number and information about the item you want to return.
Our team will provide the applicable return instructions for your order.
Package the eligible merchandise appropriately and follow the return instructions provided by our support team.
Please wait for return instructions before sending an item back. This helps ensure that your return can be properly matched with your order and reviewed without unnecessary delays.
6. Return Shipping & Fees
Serperman does not charge a return processing fee or restocking fee for eligible returns. There are no additional Serperman-imposed fees deducted from an approved refund for processing the return.
If you need to return an item, our support team will explain the applicable return shipping procedure based on the circumstances of the order. Customers should follow the instructions provided for their specific return rather than independently sending merchandise to an unapproved address.
| Return Cost | Serperman Policy |
|---|---|
| Return processing fee | No fee |
| Restocking fee | No fee |
| Refund processing fee | No fee |
7. Refund Process
After a returned item is received, Serperman will review the merchandise and verify that the return meets the applicable conditions of this policy. Once the return is approved, the eligible refund will be processed to the original payment method used for the purchase whenever reasonably possible.
Refunds may not be issued until the returned merchandise has been received and reviewed. This review helps us confirm the condition of the returned item and match the merchandise to the corresponding order.
Serperman provides a refund processing timeframe of up to 12 days after the returned item has been received and the return has been approved for processing.
No refund processing fee applies. Serperman does not deduct a separate processing or restocking fee from an approved refund.
8. Refund Timeline
| Refund Stage | Estimated Timing | What Happens |
|---|---|---|
| Return Request | Within 60 days | Customer contacts Serperman to request a return. |
| Return Shipment | According to provided instructions | Customer sends the eligible merchandise using the applicable return instructions. |
| Return Received | After carrier delivery | Serperman receives the returned merchandise for review. |
| Return Review | After receipt | The merchandise and return eligibility are reviewed. |
| Refund Processing | Up to 12 days | An approved refund is processed to the original payment method. |
| Bank/Card Posting | Varies by financial institution | Your payment provider may require additional time to display the refund. |
The 12-day timeframe refers to Serperman's refund processing period. After a refund is released, the time required for the funds to appear in a customer's account may vary according to the customer's bank, card issuer, or payment provider.
9. Original Payment Method
Approved refunds are generally returned to the original payment method used when the order was placed. This helps maintain an accurate payment record and ensures that refunds are associated with the original transaction.
If the original payment method is no longer available or a payment issue prevents the normal refund process, please contact our support team. Additional information may be required before an alternative resolution can be considered.
10. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or contains an item different from what you ordered, please contact Serperman as soon as possible at [email protected].
Please include your order number and a clear description of the issue. Photographs may also be requested when they can help our team understand the condition of the merchandise or verify an incorrect shipment.
These situations are important to report promptly because they may require a different resolution from a standard return. Our support team will review the information and provide instructions based on the circumstances of the order.
11. Exchanges
If you need a different size, color, or style, please contact our support team before sending the original item back. Availability can change over time, so an exchange cannot be guaranteed for every product or variant.
When an exchange is not available, an eligible return may instead be processed according to this Return & Refund Policy, allowing the customer to place a new order for the preferred item when appropriate.
12. Order Information for Return Requests
When contacting Serperman about a return or refund, providing complete information helps us identify the transaction and respond more efficiently.
- Order number
- Name used when placing the order
- Email address associated with the order
- Item or items you want to return
- Reason for the return
- Photos or additional information when relevant to the issue
Please do not include unnecessary sensitive payment information in an email. Our team only needs the information necessary to identify and review your order.
13. Returns for Baby & Children's Products
Serperman offers baby sets, toddler dresses, and kids' tops. Because these products are intended for children, customers should inspect merchandise promptly after delivery and determine whether it is suitable before extended use.
If you are trying on a garment for size or fit, please do so carefully and in a clean environment. Items returned with stains, excessive wear, damage, or other conditions that occurred after delivery may not qualify for a standard refund.
This approach helps us maintain appropriate product quality while giving customers a reasonable 60-day period to request an eligible return.
14. Returns & Refunds Summary
| Policy Category | Serperman Terms |
|---|---|
| Return window | 60 days |
| Refund availability | Available for eligible returned merchandise |
| Refund processing time | Up to 12 days after receipt and approval |
| Return processing fee | No fee |
| Restocking fee | No fee |
| Refund processing fee | No fee |
| Refund destination | Original payment method whenever reasonably possible |
| Support email | [email protected] |
15. Contact Serperman
If you have questions about whether an item qualifies for return, need help starting a return, want to check the status of a refund, or have received an incorrect or damaged item, our customer support team is available to assist.