Frequently Asked Questions
Last updated: August 2026
Find straightforward answers to common questions about shopping with Serperman. This page covers our products, ordering, PayPal payments, shipping, tracking, cancellations, returns, refunds, and customer support.
At a Glance
1. About Serperman
What is Serperman?
Serperman is an online store offering children's apparel and everyday clothing options, including baby sets, toddler dresses, and kids' tops.
What products does Serperman sell?
Our current product range includes Baby Sets, Toddlers Dresses, and Tops Kid. Product availability, sizes, colors, and styles may vary by item.
Where is Serperman located?
Serperman's business address is 175 Larkin Ct, Stratford, CT 06615-7463, United States.
How can I contact Serperman?
You can contact our support team by emailing [email protected]. Our support hours are 8:00 AM–7:00 PM EST, Monday through Saturday.
2. Ordering
How do I place an order?
Select the product you want, choose the applicable options, add it to your cart, review your order information, and continue through checkout to complete payment with PayPal.
Can I review my order before paying?
Yes. Customers should review the selected products, quantities, shipping address, and displayed order total before completing payment.
Will I receive an order confirmation?
After a successful order and payment process, an order confirmation may be provided to the email address associated with the purchase.
What if I do not receive an order confirmation?
First check your email inbox and spam or junk folders. If you still cannot locate a confirmation or believe you were charged, contact [email protected] before placing another order.
3. Payment
What payment method does Serperman accept?
Serperman currently accepts PayPal as the available payment method for online purchases.
Can I pay directly through PayPal?
Yes. Customers can use the PayPal checkout process available during purchase and follow the payment instructions presented by PayPal.
What currency are prices displayed in?
Serperman prices and applicable order charges are generally displayed in U.S. Dollars (USD).
Is my payment information secure?
Payment processing takes place through the applicable PayPal payment environment. Customers should complete payment only through the secure checkout process and never send passwords or full payment credentials by email.
What should I do if my PayPal payment fails?
Check your PayPal account and payment details, then try again if checkout allows it. If you believe a payment was completed but no order confirmation was received, contact our support team.
What if I think I was charged twice?
Contact [email protected] with the relevant order information. Our team can review the situation and help determine whether a duplicate order or transaction occurred.
4. Shipping & Delivery
How much does shipping cost?
Serperman currently offers a $6.99 flat-rate shipping charge for eligible orders.
How long does order handling take?
Our standard handling time is 1 business day after the order is successfully processed.
What is the estimated delivery time?
Estimated transit time is generally 2–6 business days after the applicable handling period. Actual delivery may vary depending on the carrier and destination.
What is the order cut-off time?
The regular order cut-off time is 5:00 PM EST, Monday through Friday.
Which carriers deliver Serperman orders?
Orders may be delivered through USPS, UPS, or FedEx, depending on the shipment and applicable delivery arrangements.
Are delivery times guaranteed?
No. The stated 2–6 business day transit period is an estimate. Carrier operations, weather, holidays, destination conditions, or other circumstances may affect actual delivery timing.
| Shipping Detail | Serperman Information |
|---|---|
| Shipping Cost | $6.99 flat rate |
| Handling Time | 1 business day |
| Transit Time | 2–6 business days |
| Order Cut-Off | 5:00 PM EST, Monday–Friday |
| Delivery Services | USPS / UPS / FedEx |
5. Tracking
Will my order have tracking?
When tracking information is available for your shipment, it may be provided through the applicable order or shipping communication.
Why is my tracking information not updating?
Carrier tracking systems may require time to receive and scan a package. A tracking page may not immediately show movement after a shipping label is created or a package enters transit.
What should I do if my package appears delayed?
Check the latest carrier tracking information first. If the package remains delayed or you need assistance, contact Serperman support with your order number and tracking details.
What if tracking says delivered but I cannot find the package?
Check around the delivery location and with household members or neighbors where appropriate. You may also contact the applicable carrier. If you still need assistance, contact Serperman support.
6. Canceling or Changing an Order
Can I cancel my order?
You may request cancellation as soon as possible after placing an order. Cancellation depends on the current fulfillment status and is not guaranteed once the order has progressed to a non-cancellable stage.
Can I change my shipping address?
Contact us immediately if you entered an incorrect address. An address change may be possible before shipment, but it generally cannot be guaranteed after the order has entered the carrier network.
Can I change the size or product after ordering?
Contact support as quickly as possible. We may be able to assist if the order has not progressed too far into fulfillment. Product availability may also affect the requested change.
How do I request an order change?
Email [email protected] with your order number, the name used for the purchase, and a clear description of the change you want.
Important: A submitted cancellation or change request does not automatically cancel or modify an order. Please wait for confirmation from Serperman.
7. Returns & Refunds
How long do I have to request a return?
Eligible returns may be requested within 60 days, subject to the conditions described in the Serperman Return & Refund Policy.
Are there refund or restocking fees?
Serperman currently charges no refund fee and no restocking fee for eligible refunds and returns.
How long does a refund take?
Approved refunds are processed within up to 12 days. The time required for funds to appear may vary depending on PayPal or the applicable financial institution.
Where is my refund sent?
Refunds are generally returned to the original payment method used for the purchase whenever reasonably possible.
What if I received the wrong item?
Contact Serperman support as soon as possible with your order information and details about the issue. Our team will review the situation and provide the appropriate next steps.
What if an item arrives damaged?
Contact support promptly and provide your order number and a clear description of the issue. Additional information or photographs may be requested to help us review the matter.
| Return / Refund Detail | Current Policy |
|---|---|
| Return Window | 60 days for eligible returns |
| Refund Processing | Up to 12 days after approval |
| Refund Fee | No fee |
| Restocking Fee | No fee |
| Refund Method | Generally the original payment method |
8. Product Questions
Does Serperman sell baby clothing?
Yes. Serperman's current collection includes baby sets designed for younger children.
Does Serperman sell toddler dresses?
Yes. Toddler dresses are part of our current product selection. Please review each product listing for available sizes and details.
Does Serperman sell kids' tops?
Yes. Our collection includes tops for kids, with available styles, sizes, and product details shown on the applicable product page.
How can I choose the correct size?
Review the size information provided on the individual product page before ordering. If you need help interpreting product information, contact our support team before completing your purchase.
9. Customer Support
When is customer support available?
Serperman support is available from 8:00 AM–7:00 PM EST, Monday through Saturday.
What information should I include in a support email?
Include your order number when applicable, the name used for the order, your email address, and a concise explanation of the issue or request.
Should I send my PayPal password by email?
No. Never send your PayPal password, security codes, or complete payment credentials to Serperman by email.
10. Quick Reference
| Question | Quick Answer |
|---|---|
| Payment method | PayPal |
| Shipping cost | $6.99 flat rate |
| Handling time | 1 business day |
| Transit time | 2–6 business days |
| Order cut-off | 5:00 PM EST, Monday–Friday |
| Delivery carriers | USPS / UPS / FedEx |
| Return window | 60 days for eligible returns |
| Refund processing | Up to 12 days after approval |
| Refund fee | No fee |
| Restocking fee | No fee |
| Support hours | 8:00 AM–7:00 PM EST, Monday–Saturday |
| Support email | [email protected] |
11. Still Need Help?
If your question is not answered above, our customer support team can help with order status, payment concerns, shipping questions, returns, refunds, or other questions about shopping with Serperman.